Little Phrases for |
Salespeople to Avoid
By Joel Saltzman
week, after I thanked various salespeople for their help, no less than three of
them replied by shrugging, "No problem." Frankly, I don't care if it
was a problem. I'm giving you business here. I'm putting food on your table!
Story: A few years ago, I went to buy a bulletin board for my son, so we could
hang up his art work. The salesperson asked about my son and we even talked a
bit about kids and their artwork. I thanked him, he thanked me, and I left that
store feeling great.
up? Never complete a sale by telling your customer: "I hope it works out."
Story: After graduating college -- and knowing nothing about the real world --
I demonstrated my lack of knowledge by buying a car from a used car salesman.
Handing me the keys he said to me: "Heck, if you want to sell this baby a
couple of years from now just take off a few hundred dollars and you'll sell it
in a second." Imagine how good that made me feel, knowing I had made such
a smart purchase.
Saltzman is a speaker, facilitator, and consultant who teaches people in business
to Shake That Brain! ® - for winning solutions AND lots of fun. Look for
his latest book, Shake That Brain!, to be published by Wiley 2/06. Joel
can be reached